901 West Pratt St., Baltimore, MD 21223
Phone:410-752-2490

WHAT TO KNOW & DO!

Event Day at the B&O Railroad Museum

THE POLAR EXPRESS™

B&O Railroad Museum

November 17-19, 24-26

Showtimes: 9am, 10:15am, 11:30am, 12:45pm, & 2pm

Doors open one hour prior to show time. Early entry NOT permitted. Everyone in your party must purchase and present an event ticket in advance for entrance.

Museum CLOSED TO THE PUBLIC November 14 - 20 and November 23 - 27. Only THE POLAR EXPRESS™ ticket holders are permitted entrance.

 

TICKETS & QUESTIONS 

The following is some very important information you should have for your family to make your holiday outing the most memorable!


Q. I have a question about the tickets I purchased.

A. Please call Ticketweb directly at 1-800-468-7630


Q. What if all the show times to THE POLAR EXPRESS™ are SOLD OUT?

A. Tickets are limited for this event. Tickets are sold on a first come, first served basis. If all show times are SOLD OUT, please note that NO on-site ADMISSION will be available for purchase at this event. Everyone in your party, ages 2 and up, will need to present an event ticket for admittance into the event. ADVANCE PURCHASE REQUIRED. The B&O Railroad Museum is CLOSED TO THE PUBLIC for set up and during this event, November 14-20, 23-27. Only THE POLAR EXPRESS™ ticket holders are permitted entrance, November 17-19, 24-26.


Q. I have THE POLAR EXPRESS™ tickets. What do I do now?

A. Please note or follow these steps:

  • 1) Arrive ONE HOUR prior to the show time printed on your ticket. Early entry not permitted. All museum exhibits are closed during this event.
  • 2) Since THE POLAR EXPRESS™ event is a sell out event, the B&O will NOT offer on-site admission that day.
  • 3) Everyone will need to present a THE POLAR EXPRESS™ ticket upon arrival to the B&O Railroad Museum entrance and at THE POLAR EXPRESS™ train boarding platform. Children under age 2 are required to sit on a guardian’s lap. Please make sure every member in your party has a ticket in hand before arriving at the museum. If you would like to be seated together on the train, please make sure you gather your party and board the train at the same time.
  • 4) If you are late or miss your show time and train ride, please note that staff cannot guarantee you another train ride since all show times are sold out.

  • Q. Where do I park? Is there Handicap Parking?

A. The B&O Railroad Museum offers free & secure parking. For THE POLAR EXPRESS™ event please report to the Parking lot located at 1100 James St. Baltimore MD - CLICK HERE for Directions & Parking. If this lot is full then you will be directed to additional parking at 901 W. Pratt St. Baltimore, MD.  Please DO NOT DROP OFF members of your party. It is best to park your vehicle(s) with your entire party and enter the B&O Railroad Museum North Car Shop at one time with your family or group. In addition to there being ample handicap parking spots, the B&O Railroad Museum is ADA compliant and handicap accessible.


Q. I am a B&O Member. Can I visit the B&O Railroad Museum in Baltimore during THE POLAR EXPRESS™ event?

A. THE POLAR EXPRESS™ is a hosted event of the B&O Railroad Museum in Baltimore. Your B&O Membership does NOT allow you free admittance during this event. All museum exhibits are closed during this event. Please note that the B&O Railroad Museum is CLOSED to the public for set up and the event November 14-20 and November 23 - 27. CLICK HERE to purchase tickets to THE POLAR EXPRESS™.


Q. This is our first POLAR EXPRESS™ adventure. What should we expect?

A. Characters from this award-winning book come to life through this magical holiday journey. On board THE POLAR EXPRESS, the conductor punches your golden ticket, chefs serve you hot chocolate and cookies, as you listen to THE POLAR EXPRESS™ story, ending with Santa giving each child the first gift of Christmas - the silver sleigh bell. After THE POLAR EXPRESS train ride, you reach your final destination, "The North Pole", where you will enjoy festive decorations, family activities and operating model train layouts.


Q. Why should my children dress in their pajamas?
A. In the story, all the children taking this magical train ride are awakened from their beds on Christmas Eve. Join the fun by bringing your children in their pajamas. Adults are also welcome to join in the fun. Please note that Baltimore weather can change in an instant, so please bring appropriate weather attire.

 
Q. If I haven’t read the book or seen the movie will I still have a good time?
A. Yes, you can read along or just listen as the characters read the story book to you on THE POLAR EXPRESS train ride to the "North Pole". But if you have read the book or seen the movie you should feel like you’ve just stepped off the pages…as the story is recreated with your child as part of the cast.
 

Q. Where can I buy a copy of the movie or story book in advance?
A. Beginning November 1, please visit here or call the B&O Museum Store at 410-752-2462 x 213 to order a copy of the book or movie in advance. Santa-autographed copies of the book will be available for purchase on-site at the B&O Railroad Museum during THE POLAR EXPRESS™. Other Polar Express merchandise will be available for purchase at the "North Pole".
 

Q. How long is the train ride?
A. The Polar Express experience is about 2.5 hours including your the train ride to your final destination the "North Pole". The theatrical production is preformed in three stages of your experience - in the building where you arrive, on the train ride, and at the "North Pole".
 

Q. Will I get to meet the conductor of the train?
A. Yes, he will call “ALL ABOARD” when the train is ready to leave the train platform. There will be other storybook characters on board the train as well, so you don’t want to miss this exciting train trip experience with your family and friends.
 

Q. Will my child get to meet Santa personally?
A. Yes, Santa will personally give each child the first gift of Christmas – a silver sleigh bell – on board THE POLAR EXPRESS TRAIN RIDE.  

Q. Will there be other things to do at the train station?
A. Yes, after the train ride you enter "The North Pole", where you enjoy all the wonderful holiday activities and train exhibits inside the B&O Railroad Museum Roundhouse.
 

Q. What else should we know?

A. Please note the following:

 

Food Concessions -The B&O Railroad Museum will offer food concessions at Trax Side Snax located on the Museum’s campus. Please note that picnicking is not permitted for this event. Members of your party with strict food allergies are permitted entrance with a bag of their own cookies or cup of hot chocolate.


Strollers -The B&O has designated stroller parking upon your entrance into the event. Please note that strollers are NOT PERMITTED on the train platform, on the train, or inside the Gift Shop.


Photos -
Professional photos will be available at “The North Pole” to capture a holiday memory of your POLAR EXPRESS journey. No purchase is necessary to visit, but 5x7 prints will be available at a cost of $10 for the first print and $5 for any additional prints. Digital images by email will also be available for anyone wanting to make their own prints or holiday cards. For more information contact Joe Ellis Photography. You may take your own photos, too. Please be respectful of others so everyone has a chance to capture a THE POLAR EXPRESS™ memory.


Lodging -
For hotel accommodations please visit www.baltimore.org for other hotels in the Baltimore area.


Event Reminders:

• Event is RAIN or SHINE. In the event of hazardous inclement weather, please refer to our main web page www.borail.org or call 410-752-2490. Please remember to dress yourself and your family appropriately. Baltimore weather is unpredictable this time of year so dressing in layers, rain gear, and sunscreen is recommended.

• Please remember that this is a family event. Smoking, cursing, or any inappropriate behavior is prohibited. Security has the right to remove anyone from the premises without refund.

  • • For everyone's safety, bags may be searched at any time.
  • • No pets
  • Everyone must present a ticket for entrance into this event. Additional guests not permitted since museum is closed to the public for Polar Express™ event.
  • Please keep or meet with your entire party before boarding the train. Please do not drop off members of your party. Please park your vehicle and enter the event all together at one time.
  • FREE parking in museum parking lots. For THE POLAR EXPRESS™ event please report to the Parking lot located at 1100 James St. Baltimore MD - CLICK HERE for Directions & Parking. If this lot is full then you will be directed to additional parking at 901 W. Pratt St. Baltimore, MD.  Please DO NOT DROP OFF members of your party. It is best to park your vehicle(s) with your entire party and enter the B&O Railroad Museum North Car Shop at one time with your family or group. In addition to there being ample handicap parking spots, the B&O Railroad Museum is ADA compliant and handicap accessible.
  • • On-site interpreters are only provided by contacting info@borail.org at least one month prior to the event.

  • Q. I have more questions, who do I call?

A. Call the B&O Railroad Museum at 410-752-2490.


Based on THE POLAR EXPRESS book and characters trademarked and copyright 1985 by Chris Van Allsburg. Used by permission of Houghton Mifflin Company. All rights reserved. THE POLAR EXPRESS and all related characters and elements are trademarks of and ©Warner Bros. Entertainment Inc. (s15)


 
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