Frequently Asked Questions
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FAQ's for GUEST SERVICES Q. How would I return an item that I purchased at the Museum Store? Q. When does the B&O Railroad Museum in Baltimore offer train rides? Q. Is there parking available at the B&O Railroad Museum in Baltimore? Q. Are strollers allowed in the museum? Q. Are coolers allowed inside the Museum? Q. Is smoking allowed inside the Museum? Q. How would I purchase an item from the Museum Store? Q. How would I purchase a B&O Railroad Museum gift certificate? Q. What is the cost of a train ride at the B&O Railroad Museum in Baltimore? Q. Who would I contact if I still have questions about the B&O Railroad Museum? Q. I have a coupon with an expired expiration date. Can I still use it? Q. Is there a train ride or transportation from one museum location to other – from Ellicott City Station to the B&O in Baltimore? Q. What hotel accommodations are available in the Baltimore area? Q. I am traveling by train to Baltimore's Penn Station. How do I get to the B&O Railroad Museum in Baltimore? Q. If I purchase a train ride ticket, is it refundable? Q. How much do train rides cost at the B&O Railroad Museum in Baltimore? Q. When does Thomas the Tank Engine visit the B&O Railroad Museum in Baltimore? Q. Does the B&O Railroad Museum in Baltimore rent wheel chairs? Q. Does the Museum offer lockers for rental? Q. Is the Mile One Express Train Ride in Baltimore handicap accessible? Q. Does the Museum provide an on-site interpreter? Q. Does Trax Side Snax have high chairs for use?