Job Description

Title: Director of Operations

Reports To: Executive Director

Summary: Reporting to the Executive Director, the Director of Operations is broadly responsible for the Museum’s day to day operations including managing a sizeable volunteer force, creating a culture of safety, and serving as a liaison between our rail operations and Museum programming. This role is multifaceted, reflecting the leanness of the organization and it ‘can do’ attitude; the organization is in a build mode, literally and figuratively. The Museum is located on 40 acres and has 7 buildings on its campus.

Primary Responsibilities

  • Oversee the day-to-day operations of the Museum
  • Ensure the Museum is properly opened and closed each morning and evening (all gates, collection pieces, etc.)
  • Schedule and supervise floor managers; serve as floor manager when others are not available.
  • Schedule all security onsite; serve as liaison between the Museum and the contract security.
  • Prepare any incident reports for the Executive Director’s review; maintain a file of incident reports, serve as liaison with insurance
  • Based upon incident report findings, transmit any key lessons learned to all staff during weekly operation meetings
  • Schedule weekly operation meetings of interdepartmental staff; take notes from the meetings and keep everyone on task of items that need to be addressed both from a safety and aesthetics perspective.
  • Create a culture of safety at the Museum
  • Establish pertinent policies and organize or provide safety trainings as appropriate to all staff; ensure Museum remains in compliance with all codes and regulations
  • Recruit, schedule, supervise volunteers. Volunteers are the Museum’s lifeblood, we have over 100 volunteers and need someone who understands volunteer management.
  • Supervise Rail Operations and serve as liaison between rail operations and the Museum ensuring needs are met. The Director of Operations does not need to be proficient at rail operations, but must have a willingness to listen and learn the procedures in order to effectively communicate. Ideally, this person will become a certified conductor.
  • Ensure all logistical requirements and needs are met for Museum special events.
  • Other duties as assigned.

Personal Characteristics

  • Integrity, widely trusted and viewed as a direct, truthful individual
  • Organization, this person must be highly organized and used to wearing multiple hats
  • Ability to remain calm in emergencies and serve as command central.
  • Interpersonal Skills – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; works collaboratively, builds constructive and effective
  • relationships; uses diplomacy and tact, and truly enjoys working in a small team environment while focusing on achieving results.
  • Planning & Organizational Skills – Accurately assesses length and difficulty of tasks and projects; sets objectives and goals; identifies process steps; develops schedules and task/people assignments; anticipates and course corrects; very detail and goal oriented
  • Problem Solving – Uses logic and methods to solve problems with effective solutions; looks beyond the obvious and doesn’t stop at the first answers, uses creativity
  • Pro-active – takes initiative without waiting for direction
  • Written and Verbal Communication – writes clearly and succinctly; communicates well with a wide-range of people, for example, taking control of an emergency or switching gears and ensuring our volunteers feel appreciated.
  • Discretion – accustomed to working on sensitive issues and information in a professional and, as required, confidential manner
  • Team Oriented – works effectively with others; actively contributes to the achievement of group and organizational goals; accepts shared responsibility and ownership of projects.

The person who will best achieve at this position is one who is proactive, organized, detail oriented, strong communicator and personality, multi-tasker, used to long hours at times, and has a can-do attitude, someone who sees a problem and either fixes it or gets it fixed!

Must be interested in Museum operations, safety, volunteer management, rail operations

The B&O Railroad Museum is the birthplace of American railroading located on 40 acres in West Baltimore. The Museum has a small and dynamic staff and is actively preparing for its 200th anniversary in 2027.

The Museum offers competitive benefits as well as free, onsite, secure parking.

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